Aquí encontrará un listado completo de todos nuestros adiestramientos. Cubrimos todos los aspectos que tienen que ver con el desarrollo de la empresa y sus recursos humanos.
NUESTROS ADIESTRAMIENTOS SON SOBRE TODO DIVERTIDOS, PARTICIPATIVOS, PROFUNDOS Y PRÁCTICOS.
TODOS LOS ADIESTRAMIENTOS LOS DISEÑAMOS A LA ESTRICTA MEDIDA DE SUS NECESIDADES.
SERVICIO INIGUALABLE
ADIESTRAMIENTOS DE SERVICIO AL CLIENTE
- Cultura de servicio inigualable
- Estandarización del servicio al cliente
- Empatía y relación con los clientes
- Comunicación telefónica profesional
- Servicio por teléfono
- Manejo efectivo de las quejas
- Inteligencia emocional y manejo del cliente retante
- Cómo trabajar las actitudes del empleado puertorriqueño hacia el servici
- Cómo implementar una estrategia gerencial de servicio al cliente
- Sistemas de reconocimiento e incentivos
- La supervisión del servicio
- Mejoramiento de los procesos que impactan a los clientes
- Comunicación efectiva con los clientes
- Cómo manejar problemas y situaciones que nos presentan los clientes
- Manejando diferentes estilos de clientes
- Manejo de clientes retantes
- La retención de los clientes
- Iniciativas dirigidas a recobrar el servicio
- Desarrollo de sistemas de relación con los clientes (CRM)
- Cambio de paradigmas para servir con excelencia
- Cómo gerenciar un programa de cultura de servicio
ADIESTRAMIENTOS DE VENTAS
- Adiestramiento básico de ventas
- Cómo le gusta a los clientes que le vendan
- Técnicas para convencer al prospecto
- Dominando el arte de vender
- El proceso de venta
- Inteligencia emocional para la venta
- Véndete tú primero
- El arte de manejar objeciones
- Técnicas de cierre de venta
- La venta como proceso emocional
- La empatía y la venta
- Ventas por teléfono
ADIESTRAMIENTOS DE MOTIVACIÓN
- Motivación en el trabajo
- Efectividad personal y organizacional
- Desarrollo de un ambiente de trabajo motivador
- Manejo de emociones en el trabajo
- Proactividad e iniciativa en el trabajo
- Taller vivencial de desarrollo personal
- Liberando tu auténtico poder personal
- Inteligencia emocional
ADIESTRAMIENTOS LIDERAZGO
- Relaciones interpersonales saludables
- Trabajo en equipo
- Liderazgo e iniciativa en el trabajo
- Mejoramiento de la calidad del trabajo
- Comunicación asertiva
- Organización personal y manejo del tiempo
- Apoderamiento como filosofía de trabajo
- Reuniones efectivas
- Desarrollo de planes de trabajo
- Ética profesional
- Gerencia del cambio
- Relaciones de trabajo exitosas
- Cómo convertirme en un líder exitoso
- Desarrollo de un plan de trabajo personal
- Destrezas de negociación
- Manejo de conflictos interpersonales
- Cómo resolver problemas complejos
- Hostigamiento sexual en el trabajo
ADIESTRAMIENTOS GERENCIALES
- Destrezas de coaching
- Desarrollo de una cultura de servicio
- Desarrollo de una cultura de ventas
- Cómo dirigir un equipo de trabajo
- Supervisión exitosa del personal
- El Gerente frente a los cambios
- Desarrollando un ambiente de trabajo motivador
- Gerencia participativa
- Apoderamiento
- Inteligencia emocional
- Liderazgo: La grandeza interna
- Liderazgo: Efectividad personal y organizacional
- Sistemas de servicio al cliente
- Estructura organizacional
- Evaluación de desempeño
- Desarrollo de descripciones de puesto
- Entrevistas efectivas
- Comunicación asertiva con los empleados
- Cómo desarrollar una actitud positiva en los empleados
- Los principios de la gerencia moderna
- Superando el paradigma tradicional de supervisión
- Disciplina en el trabajo
ADIESTRAMIENTOS PARA COOPERATIVAS
- Valores y principios cooperativistas
- La Junta y la Gerencia como promotores de la eficiencia
- La Junta y la Gerencia como promotores del servicio
- Las Cooperativas de Ahorro y Crédito frente a los cambios
- Reuniones efectivas y desarrollo de actas en las Cooperativas
- El líder cooperativista frente a la crisis
- Estrategias de desarrollo de la Cooperativa frente a la crisis
- Toda la empresa = un equipo
- Fundamentos de la filosofía cooperativista
- Ética Cooperativa
- Historia del Cooperativismo
- Imagen Cooperativa
- Las Juntas de Directores en el Cooperativismo moderno
- Relaciones efectivas; Junta, Presidente Ejecutivo, y Comités
- Relaciones; Junta de Directores y Comité de Supervisión
- Redefinición de la empresa cooperativa
- Administración exitosa de la empresa
- Cómo desarrollar un Comité Educativo efectivo
- Desarrollo de planes de trabajo para Juntas y Comités
- La Junta y la Gerencia como promotores de la eficiencia
- Servicio al cliente para cooperativas
- Reuniones efectivas y desarrollo de actas
- Estrategias de desarrollo de las Cooperativas frente a la crisis
- La Junta y la Gerencia como promotores de la eficiencia
- Toda la Cooperativa: Un equipo de trabajo
- Desarrollo de planes de trabajo para Juntas y Comités
- El líder cooperativista frente a la crisis
- La competitividad de la Cooperativa a través de la venta y el servicio
- Unida dy cohesión interna de la Cooperativa
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