01Feb
By: admin On: febrero 1, 2017 In: Servicios Comments: 27

Aquí encontrará un listado completo de todos nuestros adiestramientos.  Cubrimos todos los aspectos que tienen que ver con el desarrollo de la empresa y sus recursos humanos.

NUESTROS ADIESTRAMIENTOS SON SOBRE TODO DIVERTIDOS, PARTICIPATIVOS, PROFUNDOS Y PRÁCTICOS.

TODOS LOS ADIESTRAMIENTOS LOS DISEÑAMOS A LA ESTRICTA MEDIDA DE SUS NECESIDADES.

 

SERVICIO INIGUALABLE

ADIESTRAMIENTOS DE SERVICIO AL CLIENTE
  • Cultura de servicio inigualable
  • Estandarización del servicio al cliente
  • Empatía y relación con los clientes
  • Comunicación telefónica profesional
  • Servicio por teléfono
  • Manejo efectivo de las quejas
  • Inteligencia emocional y manejo del cliente retante
  • Cómo trabajar las actitudes del empleado puertorriqueño hacia el servici
  • Cómo implementar una estrategia gerencial de servicio al cliente
  • Sistemas de reconocimiento e incentivos
  • La supervisión del servicio
  • Mejoramiento de los procesos que impactan a los clientes
  • Comunicación efectiva con los clientes
  • Cómo manejar problemas y situaciones que nos presentan los clientes
  • Manejando diferentes estilos de clientes
  • Manejo de clientes retantes
  • La retención de los clientes
  • Iniciativas dirigidas a recobrar el servicio
  • Desarrollo de sistemas de relación con los clientes (CRM)
  • Cambio de paradigmas para servir con excelencia
  • Cómo gerenciar un programa de cultura de servicio

 

ADIESTRAMIENTOS DE VENTAS
  • Adiestramiento básico de ventas
  • Cómo le gusta a los clientes que le vendan
  • Técnicas para convencer al prospecto
  • Dominando el arte de vender
  • El proceso de venta
  • Inteligencia emocional para la venta
  • Véndete tú primero
  • El arte de manejar objeciones
  • Técnicas de cierre de venta
  • La venta como proceso emocional
  • La empatía y la venta
  • Ventas por teléfono

 

ADIESTRAMIENTOS DE MOTIVACIÓN
  • Motivación en el trabajo
  • Efectividad personal y organizacional
  • Desarrollo de un ambiente de trabajo motivador
  • Manejo de emociones en el trabajo
  • Proactividad e iniciativa en el trabajo
  • Taller vivencial de desarrollo personal
  • Liberando tu auténtico poder personal
  • Inteligencia emocional

 

ADIESTRAMIENTOS LIDERAZGO
  • Relaciones interpersonales saludables
  • Trabajo en equipo
  • Liderazgo e iniciativa en el trabajo
  • Mejoramiento de la calidad del trabajo
  • Comunicación asertiva
  • Organización personal y manejo del tiempo
  • Apoderamiento como filosofía de trabajo
  • Reuniones efectivas
  • Desarrollo de planes de trabajo
  • Ética profesional
  • Gerencia del cambio
  • Relaciones de trabajo exitosas
  • Cómo convertirme en un líder exitoso
  • Desarrollo de un plan de trabajo personal
  • Destrezas de negociación
  • Manejo de conflictos interpersonales
  • Cómo resolver problemas complejos
  • Hostigamiento sexual en el trabajo

 

ADIESTRAMIENTOS GERENCIALES
  • Destrezas de coaching
  • Desarrollo de una cultura de servicio
  • Desarrollo de una cultura de ventas
  • Cómo dirigir un equipo de trabajo
  • Supervisión exitosa del personal
  • El Gerente frente a los cambios
  • Desarrollando un ambiente de trabajo motivador
  • Gerencia participativa
  • Apoderamiento
  • Inteligencia emocional
  • Liderazgo: La grandeza interna
  • Liderazgo: Efectividad personal y organizacional
  • Sistemas de servicio al cliente
  • Estructura organizacional
  • Evaluación de desempeño
  • Desarrollo de descripciones de puesto
  • Entrevistas efectivas
  • Comunicación asertiva con los empleados
  • Cómo desarrollar una actitud positiva en los empleados
  • Los principios de la gerencia moderna
  • Superando el paradigma tradicional de supervisión
  • Disciplina en el trabajo

 

ADIESTRAMIENTOS PARA COOPERATIVAS
  • Valores y principios cooperativistas
  • La Junta y la Gerencia como promotores de la eficiencia
  • La Junta y la Gerencia como promotores del servicio
  • Las Cooperativas de Ahorro y Crédito frente a los cambios
  • Reuniones efectivas y desarrollo de actas en las Cooperativas
  • El líder cooperativista frente a la crisis
  • Estrategias de desarrollo de la Cooperativa frente a la crisis
  • Toda la empresa = un equipo
  • Fundamentos de la filosofía cooperativista
  • Ética Cooperativa
  • Historia del Cooperativismo
  • Imagen Cooperativa
  • Las Juntas de Directores en el Cooperativismo moderno
  • Relaciones efectivas; Junta, Presidente Ejecutivo, y Comités
  • Relaciones; Junta de Directores y Comité de Supervisión
  • Redefinición de la empresa cooperativa
  • Administración exitosa de la empresa
  • Cómo desarrollar un Comité Educativo efectivo
  • Desarrollo de planes de trabajo para Juntas y Comités
  • La Junta y la Gerencia como promotores de la eficiencia
  • Servicio al cliente para cooperativas
  • Reuniones efectivas y desarrollo de actas
  • Estrategias de desarrollo de las Cooperativas frente a la crisis
  • La Junta y la Gerencia como promotores de la eficiencia
  • Toda la Cooperativa: Un equipo de trabajo
  • Desarrollo de planes de trabajo para Juntas y Comités
  • El líder cooperativista frente a la crisis
  • La competitividad de la Cooperativa a través de la venta y el servicio
  • Unida dy cohesión interna de la Cooperativa

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